Comet Core server crashes on a server with only Storage Gateway or Cluster Manager roles

Kuzma Ivanov

Updated September 23, 2026 10:25

Symptoms

Comet Core server crashes.
Management Console (previously known as Authentication Role) feature is not enabled on the Comet Core server.

Internal note: Decode customer's crash dump. Result will be:

CONFIG_TEXT: runtime error: invalid memory address or nil pointer dereference
goroutine 54 [running]:
...
main.(*UserDatabase).IterateUsers(...) UserDatabase.asAdmin.go:282
main.(*UserDatabase).IterateUserProfiles(...) UserDatabase.asAdmin.go:300
main.(*StatsDatabase).telemetryWorker_PruneBillingBucket(...) StatsDatabase.telemetry.go:214
main.(*StatsDatabase).telemetryWorker(...) StatsDatabase.telemetry.go:105
created by main.NewStatsDatabase in goroutine 1 StatsDatabase.go:75

Cause

A bug in telemetry is causing the server to read a database of the missing feature, and it does not exist. This bug is tracked with ID COMET-60242.

Resolution

A fix to the crash has been released in 26.8.2 Voyager and 26.7.2 Janus.

Upgrade the Comet Core server software to resolve the crash.