How do I switch my Comet Backup plan

Kuzma Ivanov

Updated September 02, 2026 03:45

Question

How do I switch my Comet Backup plan?

Answer

From Growth to Starter

Note: On the Starter plan, the license fees for backup types are higher than on other plans. See pricing page for details: https://www.cometbackup.com/pricing/.

With the Starter plan, you are only allowed to use one Self-Hosted Management Console. You can check that you only have one Self-Hosted Management Console in Comet Account Portal > My Services tab.
If you also have a secondary Self-Hosted Console, you have to delete it. Click on Actions > Delete as shown on the screenshot below. This will archive the Self-Hosted license. Archived licenses are disabled and cannot be reused.
After confirming that you only have one Comet-Hosted Management Console, raise a ticket or email hello@cometbackup.com so Comet Customer Success can change the account plan.

From Professional to Starter

Note: On the Starter plan, the license fees for backup types are higher than on other plans. See pricing page for details: https://www.cometbackup.com/pricing/.

The Professional plan only allows one Comet-Hosted Management Console, while the Starter plan only allows one Self-Hosted Console, so this means that you will be switching from a Comet-Hosted to a Self-Hosted Management Console.

To switch to the Starter plan, the following have to be done:

Raise a ticket with Comet Customer Success or email hello@cometbackup.com to request the plan change.
Comet Customer Success will put your account on the Advanced plan so you can have both a Self-Hosted and Comet-Hosted Console. You can check your current plan in your Comet account under Billing > My plan.
Once on the Advanced plan, add a Self-Hosted Console from Comet account > My Services. Click on '+ Add Service', as shown in the screenshot below.
Download the Self-Hosted Management Console, and install it following this guide on the system requirements and installation steps.
After the Self-Hosted Console is downloaded and successfully installed, transfer your backup settings manually from your Comet-Hosted Management Console.

Note: There is no process to migrate from Comet-Hosted to Self-Hosted. Essentially, the customer will be starting from scratch.
Once the backup settings are transferred, delete your Comet-Hosted Management Console in Comet account > My Services. Click on Actions > Delete beside the Comet-Hosted Console, as shown in the screenshot below.
After deleting the Comet-Hosted Management Console, update the ticket to let Comet Customer Success know that they can now change the plan from Advanced to Starter. Comet Customer Success will credit your account for the difference between the Advanced and Starter plan fees during the switch.

From Starter to Professional

The Starter plan only allows one Self-Hosted Console, while the Professional plan only allows one Comet-Hosted Management Console, so this means that you will be switching from a Self-Hosted to a Comet-Hosted Management Console.

To switch to the Starter plan, the following have to be done:

Raise a ticket with Comet Customer Success or email hello@cometbackup.com to request the plan change.
Comet Customer Success will put your account on the Advanced plan so you can have both a Self-Hosted and Comet-Hosted Console. You can check your current plan in your Comet account under Billing > My plan.
Once on the Advanced plan, go to Comet account > My Services, then click on '+ Add Service', as shown in the screenshot below.
Click on 'Create Comet-Hosted'.

Once you have a Comet-Hosted Console, follow this guide to migrate your backup settings from the Self-Hosted to Comet-Hosted.
Once you have completed the migration, remove your Self-Hosted Management Console license by going to your Comet account > My Services. Click on Actions > Delete as shown on the screenshot below. This will archive the Self-Hosted license. Archived licenses are disabled and cannot be reused.

After deleting the Self-Hosted Management Console, update the ticket to let Comet Customer Success know that they can now change the plan from Advanced to Professional. Comet Customer Success will credit your account for the difference between the Advanced and Professional plan fees during the switch.

From Starter to Growth

Note: On the Starter plan, the license fees for backup types are higher than on other plans. See pricing page for details: https://www.cometbackup.com/pricing/

With the Starter plan, you can only use one Self-Hosted Management Console, while on the Growth plan, you can have two Self-Hosted Management Consoles.

To switch your plan from Advanced to Starter or Growth:

Check what Management Consoles are active on your account in Comet Account Portal > My Services tab. If you have Self-Hosted Consoles that you need to delete, click on Actions > Delete next to the Console you need to delete, as shown in the screenshot below. This will archive the Self-Hosted license. Archived licenses are disabled and cannot be reused.

If you also have a Comet-Hosted Management Console, you have to delete it. Still in the My Services tab, click on Actions > Delete, as shown on the screenshot below.
After confirming that you have the right number of Self-Hosted Management Consoles to qualify for either the Starter plan or the Growth plan, raise a ticket or email hello@cometbackup.com so Comet Customer Success can change the account plan.

From Advanced to Professional

With the Professional plan, you can only use one Comet-Hosted Management Console. You can check that you only have one Comet-Hosted Management Console in Comet Account Portal > My Services tab.
If you also have a Self-Hosted Console that you would need to delete, click on Actions > Delete as shown on the screenshot below. This will archive the Self-Hosted license. Archived licenses are disabled and cannot be reused.
If you also have a secondary Comet-Hosted Management Console, you have to delete it. Still in the My Services tab, click on Actions > Delete, as shown on the screenshot below.
After confirming that you only have one Comet-Hosted Management Console, raise a ticket or email hello@cometbackup.com so Comet Customer Success can change the account plan.

Instructions for Comet Customer Sueccess team

Note: These are instructions for Comet staff on how to switch a customer's plan.

Upgrading from Starter to Growth Advanced, or from Professional to Advanced

This is something that customers can do themselves in their Comet Account Portal: https://account.cometbackup.com/billing/plan

Upgrade from Starter plan to Professional plan

The Starter plan is the most basic Comet account plan and can only allow one Self-Hosted Management Console, while the Professional plan only allows customers to use one Comet-Hosted Management Console.

Therefore, in order for customers to switch to the Professional plan, the following have to be done:

Comet Customer Success upgrades to Advanced plan, where the customer can have both a Self-Hosted and Comet-Hosted Console.
The customer should create a Comet-Hosted Console and follow this guide to migrate their backup settings.
Once the migration is complete, have the customer delete their Self-Hosted Management Console.
Once the Self-Hosted Management Console is deleted, the plan can be changed from Advanced to Professional following the steps below.

Downgrade from Growth / Advanced to Starter

In the Starter plan, customers can only have one Self-Hosted Management Console. Before changing the customer's plan, ask them to delete their other Management Consoles.

Change from Professional to Starter or Growth plans

The Professional plan only allows one Comet-Hosted Management Console, while the Starter and Growth plans only the use of Self-Hosted Console. To switch to the Starter plan, do the following:

Upgrade the plan to Advanced plan so the customer can have both a Self-Hosted and Comet-Hosted Console.
The customer should create a Self-Hosted Console and transfer their backup settings manually (essentially starting from scratch) from their Comet-Hosted Console.
Once the backup settings are transferred, have the customer delete their Comet-Hosted Management Console.
Once the Comet-Hosted Management Console is deleted, the plan can be changed from Advanced to Starter or Growth in the Comet Account Portal following the steps below.

Steps to change the Comet Backup account plan:

In the Comet Account Portal, pull up the customer's account and click into the email address.
In the customer's account info, scroll down to the 'Customer Plan' field. Click on the drop-down and select the correct plan.
Tick the box beside 'Force Update' and click on 'Save' to apply the change.